Vaga Home Office: Commercial Agent - Night Shift na empresa 5C Company

📋 Descrição da Vaga

Commercial Agent

Role Summary

The Commercial Agent is responsible for executing routine and operational tasks that support the commercial team, ensuring that client pages are updated, monitored, and functioning properly. This role works closely with Account Managers but is not subordinate to them, focusing on the practical execution of uploads, requests, tracking, and follow-ups, while freeing Account Managers to dedicate themselves to strategy and client relationship management. This role has high exposure to adult content. It is essential that the candidate has no objections or restrictions regarding direct and frequent interaction with such content.

Key responsibilities

OPERATIONAL EXECUTION

• Manage the full custom content flow: request from the client, receive delivery, and upload to the end consumer.

• Upload stories, daily content, and on-demand content to platforms, following the given instructions.

• Forward requests for Price & Guidelines updates to the Commercial Analyst and verify that approved changes are properly reflected on the pages.

MONITORING & CONTROL

• Support the tracking of content deliveries (checklists, spreadsheets, records).

• Ensure timely execution of uploads and deliveries.

• Collect and consolidate commercial KPIs (e.g., volume of uploads, customs delivered, stories published, incidents reported).

RELATIONSHIP SUPPORT

• Perform operational follow-ups with clients, ensuring resolution of simple pending requests (e.g., confirmation of content delivery, custom content status).
• Keep records of interactions up to date, escalating relevant points to Account Managers

Complexity and Critical Elements of the Role

• Work under a strong routine and short deadlines with a high volume of repetitive tasks.
• Maintain strict attention to detail, as mistakes or delays may generate financial and reputational impacts.
• Ability to prioritize operational demands appropriately without interfering in strategic decision-making.
• Responsibility to maintain consistency, reliability, and accuracy in all executed processes.
• High exposure to sensitive and adult-oriented content, requiring maturity, discretion, and no personal objections to working with such material on a daily basis.

Education and Experience 

Required:

• High school diploma.

• Fluent English (written and spoken).

Preferred (considered a plus):

• Prior experience in operational support, back-office, or digital services.

• Familiarity with digital tools and online platforms.

• Short courses or training in administrative routines, digital content production, or related fields.

• Basic knowledge of file organization and flow management.

• Interest in learning commercial processes and client relationship routines.

Key Competencies

• Strong organization and attention to detail.

• Consistency and accuracy in repetitive tasks.

• Collaborative profile, working in close proximity with Account Managers and Analysts.

• Discipline and responsibility in operational deliveries.

• Proactivity in identifying simple problems and escalating promptly.

• Execution-oriented mindset with speed, precision, and reliability.

Workspace Specifications and Requirements

• Remote (Home Office).
• Daily use of digital management and communication tools.
• Personal computer (Windows or macOS) with a minimum of 8GB RAM.

Compensation 

USD $ 550/month - day shift
USD $ 570/month - night shift

Shift 

BRT 21:00h - 05:30h 

🏢 Sobre a 5C Company

At 5C Company, we’ve evolved from a digital marketing agency into a global Creative BPO, combining business process outsourcing with strategic marketing execution.

Our mission is simple: scale companies with structure, efficiency, and purpose.

We don’t just manage operations; we become part of your team, integrating process, people, and performance.

From customer experience and back-office support to digital strategy and brand management, we design systems that turn strategy into movement and movement into measurable growth.

At 5C, every process has a purpose, and every result tells a story of collaboration, precision, and impact.

Mission: 

To be the trusted extension of our clients’ businesses, driving structure, efficiency, and measurable results through clarity, process, and people.

A place where dedication builds leaders, and performance builds growth.

Values:

Commitment — We protect what we build. If you’re part of 5C, you’re all in.

Competence — Excellence isn’t optional. Whatever we do, we do it right.

Courage — Leadership means making hard calls with integrity and purpose.

Collaboration — We grow together. Great teams don’t compete, they complement.

Consistency — True success comes from discipline, not chance. Deliver excellence, every time.

💡 Dicas de Ouro para Conseguir uma Vaga Home Office

1. Adapte seu currículo para cada vaga específica

Enviar o mesmo currículo para todas as vagas é um erro clássico. Leia atentamente a descrição e adapte seu resumo profissional.

2. Demonstre experiência com gestão autônoma de tarefas

Empresas que contratam para home office buscam profissionais que entregam sem precisar de supervisão constante.

3. Domine as ferramentas de comunicação remota

Em equipes remotas, quem se comunica melhor por escrito se destaca. Aprenda a usar Slack, Microsoft Teams, Notion, Trello e Google Workspace com proficiência.